Benefibre®

  • Benefibre (60, 105 & 200 dose)
  • Benefibre Shape (105 dose)
  • Benefibre Bone Health (90 dose)
  • Benefibre On-the-go Shape Sticks (20ct)
  • Benefibre On-the-go Sticks (20ct)
  • Benefibre On-the-go Strawberry Lemonade Sticks (20ct)
  • Benefibre Chewables (36 & 100ct)
Learn more about Benefibre

Buckley’s®

  • Buckley's Original Mixture (100, 200 & 350mL)
  • Buckley's Cough Chest Congestion (150 & 250mL)
  • Buckley's Cough Cold & Sinus DM-D (150 & 250mL)
  • Buckley's Cough Mucus & Phlegm (150 & 250mL)
  • Buckley's Jack & Jill Expectorant Raspberry (100mL)
  • Buckley's Jack & Jill DM Cherry (100mL)
  • Buckley's Jack & Jill Cough & Cold DM-D Cherry (100mL)
  • Buckley's Jack & Jill Bedtime Grape (100mL)
Learn more about Buckley's

Excedrin®

  • Excedrin Extra-Strength (100ct)
  • Excedrin Tension Extra-Strength (100ct)

Maalox®

  • Maalox Regular Strength Chewables Wintergreen (50ct)
  • Maalox Regular Strength Chewables Wild Berry (50, 100 & 145ct)
  • Maalox Extra-Strength Chewables Wild Berry (35 & 65ct)
  • Maalox Extra-Strength Chewables with Anti-Gas Wild Berry (35ct)
  • Maalox Extra-Strength Chewables with Anti-Gas Assorted Fruit (65ct)
  • Maalox Nighttime Chewables Cherry (65ct)
  • Maalox Nighttime Chewables Mint (65ct)
  • Maalox Regular Strength with Anti-Gas Cherry (350mL)
  • Maalox Regular Strength with Anti-Gas Mint (350 & 770mL)
  • Maalox Extra-Strength with Anti-Gas Mint (350 & 770mL)
  • Maalox Extra-Strength with Anti-Gas Wild Berry (350mL)
  • Maalox Stomak-Care Multi-Action Peppermint (350mL)
  • Maalox Stomak-Care Multi-Action Strawberry (350mL)
  • Maalox Nighttime Mint (350mL)
Learn more about Maalox

NeoCitran®

  • NeoCitran Extra-Strength Total Sugar Free Honey Lemon (10ct)
  • NeoCitran Extra-Strength Total plus Mucus Relief Lemon (10ct)
  • NeoCitran Extra-Strength Daytime Total Invigorating Berry with Green Tea Extract (10ct)
  • NeoCitran Extra-Strength Nighttime Total Lemon (10ct)
  • NeoCitran Ultra Strength Total Flu Cherry (10ct)
  • NeoCitran "DM" Cough & Cold Lemon (10ct)
  • NeoCitran Extra-Strength Cough, Cold & Flu Lemon (10ct)
  • NeoCitran Extra-Strength Nighttime Total Cold & Flu Cherry (245mL)
  • NeoCitran Extra-Strength Daytime Total Cold & Flu Cherry (245mL)
  • NeoCitran Extra-Strength Chest Congestion, Cold & Mucus Relief (245mL)
Learn more about NeoCitran

Otrivin®

  • Otrivin Cold & Allergy Decongestant Nasal Spray with Menthol (20 & 30mL)
  • Otrivin Saline Non-Medicated Pediatric Nose Drops (25mL)
Learn more about Otrivin

Triaminic®

  • Triaminic Chest & Nasal Congestion Tropical Fruit (100mL)
  • Triaminic Cold & Cough Cherry (100mL)
  • Triaminic Cold, Cough & Fever Bubble Gum (100mL)
  • Triaminic Cold & Nighttime Cough Grape (100mL)
  • Triaminic Cough & Sore Throat Grape (100mL)
Learn more about Triaminic

Slow Fe®

  • Slow Release Iron (30ct)

Why can't I find these products at my local retailer?

We are experiencing a temporary supply chain disruption of some Novartis Consumer Health Canada Inc. products as a result of a couple of factors:

  1. We are upgrading one of our manufacturing facilities.
  2. We are in the process of moving the manufacturing of some products to other facilities.

These types of projects are challenging and complex so we are taking the necessary time to ensure that the manufacturing of our products meets Novartis quality standards.

Thank you for your patience. We are working as fast as possible but we will take whatever steps are necessary to deliver on our commitment to meet the highest standards and will not sacrifice product quality to meet short-term business results.

How long before these products return to the shelves?

We are working to resume production and return products to stores as soon as possible.

Some products have returned to market and are now available again at your local pharmacy or drug store. For a full list of products that have returned to shelves, please see below:

Buckley’s®

  • Buckley’s® Original Mixture Nighttime 100 mL
  • Buckley’s® Complete 150 mL
  • Buckley’s® Complete 250 mL
  • Buckley’s® Complete 350 mL
  • Buckley’s® Complete with Mucus Relief 150 mL
  • Buckley’s® Complete with Mucus Relief 250 mL
  • Buckley’s® Complete Nighttime 150 mL

NeoCitran®

  • NeoCitran® Ultra-Strength Total Flu 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Sinus 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Flu 10 ct Powder (Apple Cinnamon)
  • NeoCitran® Regular Strength Cold & Flu 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Flu 10 ct Powder (Lemon)

Otrivin®

  • Otrivin® Allergy & Cold Decongestant Nasal Spray (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray (20 & 30mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray with Moisturizers (20 & 30mL)
  • Otrivin® Complete Nasal Care Cold & Allergy Decongestant Nasal Spray (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray MD Pump (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray with Moisturizers MD Pump (20mL)
  • Otrivin® Saline Nasal Mist with Moisturizers (30mL)

Why would you choose the height of the cold and flu season to re-tool a manufacturing facility that produces products like Buckley's® and NeoCitran®?

While we understand the timing is not ideal, the decision to do so has allowed us to continue to improve and to strengthen standards at the site.

I have a coupon for one of these products that is set to expire soon. Since I can't find the product, I'm wondering if my coupon will be honoured after it expires?

The coupon will unfortunately not be redeemable after the expiration date, but click here to download a coupon for your next purchase.

Are there any affected products that have returned to market?

Yes, some products are now available again at your local pharmacy or drug store. For a full list of products that have returned to shelves, please see below:

Buckley’s®

  • Buckley’s® Original Mixture Nighttime 100 mL
  • Buckley’s® Complete 150 mL
  • Buckley’s® Complete 250 mL
  • Buckley’s® Complete 350 mL
  • Buckley’s® Complete with Mucus Relief 150 mL
  • Buckley’s® Complete with Mucus Relief 250 mL
  • Buckley’s® Complete Nighttime 150 mL

NeoCitran®

  • NeoCitran® Ultra-Strength Total Flu 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Sinus 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Flu 10 ct Powder (Apple Cinnamon)
  • NeoCitran® Regular Strength Cold & Flu 10 ct Powder (Lemon)
  • NeoCitran® Extra-Strength Cold & Flu 10 ct Powder (Lemon)

Otrivin®

  • Otrivin® Allergy & Cold Decongestant Nasal Spray (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray (20 & 30mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray with Moisturizers (20 & 30mL)
  • Otrivin® Complete Nasal Care Cold & Allergy Decongestant Nasal Spray (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray MD Pump (20mL)
  • Otrivin® Cold & Allergy Decongestant Nasal Spray with Moisturizers MD Pump (20mL)
  • Otrivin® Saline Nasal Mist with Moisturizers (30mL)

Of all the products that have returned to market, are the formulas the same or have they changed?

Most of the products that have returned to market have kept the same formulas with the exception of NeoCitran® Ultra-Strength Total Flu 10 ct (Lemon) which was previously a Cherry flavor and we have brought it back to market in Lemon flavor, which is the most popular NeoCitran® flavour.

Why are some products returning to shelves and not others?

We are working as quickly as possible to bring all of your favorite products back to shelves but unfortunately we can’t bring them back all at once as these types of projects are complex but it is critical that we get it right so it is taking some time. Please see question #5 above for a full list of products that have already returned to market and continue to check back to this website for updates on the rest of our products and when you can expect them to return to shelves.

You haven’t answered one of my questions, what should I do?

Please call our consumer call center so we can address your question.

For Buckley’s®, please call: 1-800-434-1034

For all other Novartis Consumer Health Canada Inc. products, please call: 1-888-788-8181

Call Center hours: Monday – Friday 9am – 6pm